Online Sales- Shipping, Shopping & Returns

Shopping in-store

Update:  November 19, 2024

 

Ordering Online

Contact us!

We are happy to assist you by phone (416) 968-0090 or e-mail

Orders are processed in the order they are received. We will contact you once availability is confirmed. Order confirmation may be delayed if further information is required such as clarification on fit. Sizing can vary widely depending on style.  

 

In-Store Pick-up

Pick up is available at 271 Christie Street, Toronto, ON M6G 3B9 from Tuesday to Saturday, 10:00 a.m. to 6:00 p.m.

Shipping — Canada Post shipping is not currently available.

Canada & US

  • Due to the strike at Canada Post we have made some slight adjustments. While the strike is ongoing we will be unable to ship using Canada Post. Please contact us to discuss your preferred shipping alternative.

PLEASE NOTE:  The shipping industry continues to experience challenges, so there is no guaranteed timeline for shipments (typically 5 to 7 days)

 

Refund Policy

Gift Certificates:

  • Gift Certificates can not be returned and will not be redeemed for cash or credit card refund.

Return and Exchange
CANADA ONLY

  • All sale items are FINAL and cannot be returned or exchanged.
  • To determine if your purchase is eligible for a refund you must first contact us by phone or email within 7 days of receipt of the order
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labels and hangtags in place.
  • Returns are for exchange, refund, or store credit (minus original shipping and handling)
  • All charges incurred as the result of an exchange or return (including shipping, brokerage, duties and taxes, etc.) are the customer’s responsibility.
  • Return shipping must be trackable with a signature required

Refunds

  • To return your product, please phone us so that we can advise you of the mailing address for your product as we cannot otherwise guarantee that we will receive your returned item
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 business days per Shopify software policy
  • If you have not received the refund after 14 days, please contact us

Returns & Exchanges
United States of America

  • All sales to the United States are final. We cannot receive returned items due to duties & shipping fees. Please contact the store in advance of placing your order.
  • Customers are responsible for all charges incurred as a result of the sale (including shipping, brokerage, duties, and taxes)
Thank you for your understanding.