FAQ: Shopping, Shipping & Returns


Shopping in-store

Update:  January 10, 2023

We are open again for in-store shopping.  No appointment necessary.  Masks are optional in the store. 

Ordering Online

The update(s) located at the top of this page contain the most current information. Information in the update supersedes any information that follows:

Contact us!

We are happy to assist you by phone (416) 968-0090 or e-mail

Orders are processed in the order they are received. We will contact you once availability is confirmed. Order confirmation may be delayed if further information is required such as clarification on fit. Sizing can vary widely depending on style.  

 

In-Store Pick-up

Curb-side pick up is available if you prefer to shop online.   Call if you have questions.

Shipping

Canada

  • Shipping is via Canada Post Expedited with Tracking No.
  • 13% HST will be added to all orders except Alberta where 5% GST only will be added
  • Purchases less than $200.00 (before tax) will be charged a $15 shipping fee.
  • Purchases over $200.00 (before tax) will be shipped at no cost.
  • All sale orders will be charged $17 shipping fee.

United States of America

  • A flat fee of $25 will be applied to all shipments to the United States
  • Customers are required to pay all applicable brokerage, duties, fees and taxes

PLEASE NOTE:  The shipping industry continues to experience challenges, so there is no guaranteed timeline for shipments (typically 5-7 days)

 

Refund Policy

Gift Certificates:

  • Gift Certificates can not be returned and will not be redeemed for cash or credit card refund.

Return and Exchange
CANADA ONLY

  • All sale items are FINAL and cannot be returned or exchanged.
  • To determine if your purchase is eligible for a refund you must first contact us by phone or email within 7 days of receipt of the order
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labels and hangtags in place.
  • Returns are for exchange, refund, or store credit (minus original shipping and handling)
  • All charges incurred as the result of an exchange or return (including shipping, brokerage, duties and taxes, etc.) are the customer’s responsibility.
  • Return shipping must be trackable with a signature required

Refunds

  • To return your product, you should mail your product with tracking to:
    Motion Clothing Company
    106 Cumberland Street
    Toronto, Ontario
    M5R 1A6
    as we cannot otherwise guarantee that we will receive your returned item
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 business days per Shopify software policy
  • If you have not received the refund after 14 days, please contact us

Returns & Exchanges
United States of America

  • All sales to the United States are final. We cannot receive returned items due to duties & shipping fees. Please contact the store in advance of placing your order.
  • Customers are responsible for all charges incurred as a result of the sale (including shipping, brokerage, duties, and taxes)
     Thank you for your understanding.